The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. Scores above 50 are classed as excellent, proving that most of our customers scored either 9 or 10 on a scale of how likely they are to recommend Beyondly to others.
Our NPS of 79 is well above typical B2B benchmarks, which usually range between 30 and 50 reflecting our continued focus on delivering exceptional customer service and experience!
Net Promoter Score
Our company mission is underpinned by a people-focused and customer-first approach. Customer service is at the heart of every decision, interaction and solution we deliver. Our Customer Service Vision defines what exceptional service looks like at Beyondly. It details the experience we strive to deliver to every customer, every time.
Our vision is built around three core pillars and is aligned to our values of Trust, Commitment, Respect, Passion and Innovation.
We recognise that “exceptional” can mean different things to different people. This vision provides a shared understanding across our organisation. It guides our decisions, shapes our behaviours, and keeps us aligned on the standard of service we commit to delivering.
Exceptional service is everyone’s responsibility at Beyondly. Every email, every call, every message and every action contributes to our customers’ experience. The small moments matter just as much as the big ones.
We treat our partners as an extension of our team and build relationships based on mutual respect and trust. Customers choose Beyondly for our expertise, honesty, reliability, our ability to demystify the intricacies of environmental matters, and our transparent, fair, and inclusive approach. Beyondly customers return because they want to and trust us with multiple services.
The fun and friendly team at Beyondly expertly navigate us through the complexity of compliance, making it much more manageable and less daunting. We quite simply could not do it without them and I whole-heartedly recommend their excellent service and even more excellent people.
Our people are passionate about supporting and empowering customers. Help is human, personal and delivered with integrity, by listening, engaging and understanding. Customers can expect real conversations with people who know them, take accountability, welcome diversity, and go the extra mile to make customers feel safe, supported, and valued.
We empower skilled, confident people to make decisions and share knowledge that benefits customers. We admit when things have gone wrong,, we take accountability to put things right, and take the time to learn from these experiences. We welcome bold ideas, and use feedback, training, and better systems to continuously improve, aligned with our ethos of always finding a better way.
The Beyondly team always goes beyond expectations. From initial consultation to project completion, their dedication to environmental solutions and client satisfaction shines through.
We understand that occasionally things may not go as expected. When this happens, we are committed to resolving matters quickly, fairly and transparently.
And to reassure you further, any time we do get things wrong, you may also contact our Managing Director directly at [email protected].
